Terms of Service

MailHow is an email hosting service: it receives, stores, and sends email for domains you connect, and provides a web application plus IMAP/SMTP access to your mailbox. MailHow is operated by the MailHow team, reachable at hello@mailhow.com. During the private beta the service is provided free of charge and access is by invitation.

You must provide accurate information, keep your password secure, and be at least 16 years old. You are responsible for activity that happens through your mailbox and for the domains you connect. Only connect domains you own or are authorized to manage.

MailHow is for legitimate personal and business correspondence. You may not use it to send unsolicited bulk email (spam), phishing, malware, or harassment; to violate any law; or to send mail on behalf of identities or domains you do not control. Sending volume is rate-limited. We may suspend accounts immediately and without notice when we see activity that endangers other users’ deliverability or the service itself — on a shared mail platform, one abuser harms everyone.

Your email belongs to you. We claim no ownership of or license over the content of your messages beyond what is technically necessary to store and deliver them. You can export your mail at any time over IMAP and leave by removing your DNS records. See the privacy policy for how data is handled.

MailHow is beta software provided “as is” without warranties of any kind. We work to keep the service reliable (monitoring, nightly backups) but do not guarantee uninterrupted availability or that no mail will ever be delayed or lost. For mail you cannot afford to lose, maintain your own backups (IMAP export) during the beta. Features may change or be discontinued while the beta lasts.

To the maximum extent permitted by law, MailHow’s total liability for any claims arising from the service is limited to the amount you paid us in the twelve months before the claim (during the free beta: zero). We are not liable for indirect or consequential damages, including lost profits or lost data.

You may close your account at any time by emailing hello@mailhow.com; we will delete your mailbox and data as described in the privacy policy. We may terminate accounts that violate these terms. If we ever discontinue the service, we will give at least 30 days’ notice so you can migrate your domains and export your mail.

We may update these terms as the product evolves; material changes will be announced by email to your MailHow address before they take effect. These terms are governed by the laws of the operator’s country of residence; mandatory consumer protections of your own country remain unaffected.